Frequently Asked Questions

Everything about registering, membership and using Conextile. Can't find your answer? Send us a message.

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Getting Started
Conextile is a global B2B marketplace for the used textile industry, connecting collectors, sorters, wholesalers and retailers with each other as our global network grows.
Any operating business that is a Collector, Sorter, Wholesaler or Retailer in the used textile supply chain can register. Every registration is reviewed before an account is approved.
Go to Register and fill in your company type, location, volume and a few photos — it takes under 5 minutes. We then verify your business and registration number before approving the account.
Business verification usually takes 1–3 business days. Once approved, we send an invoice for the membership fee within 1 business day, and your account is fully activated as soon as payment is confirmed.
Membership is €199 per year, billed once — one price, full access, no hidden fees. This includes full directory access, direct messaging, posting supply (offers) and demand (wanted) listings in the Marketplace, a company profile with photos, and priority listing.
There's no online payment on the site — after your business details are approved, we email an invoice for the annual fee. Your account is activated as soon as our team confirms payment has been received.
Using the Platform
Use the Company Directory in your dashboard — search by name, or filter by country and company type, to find the partners you're looking for.
Open a company's profile from the Directory and use the Chat tab to message them directly — you can send text, emoji, and file attachments (photos, PDFs, documents).
Post a listing in the Marketplace under Products for Sale or Products Wanted. Clicking "Interest" (or "Offer") tells the other company you're interested — it doesn't complete a transaction. The actual deal, price and logistics are agreed directly between the two companies via messaging.
Yes — tap "Add to list" on any Marketplace card to save it. Use the Favorites filter on the Products for Sale / Products Wanted tabs to see everything you've saved.
Every company has a Trust Score from 0–100, based on star ratings received, number of reviews, membership age, profile completeness and a verified email. It maps to six levels — New, Active, Trusted, Pro, Top Member and Elite — with higher levels getting more visibility in the directory. The Trust Score reflects activity and reputation on the platform — it is not an official business or trade-register verification.
Account & Privacy
Click "My Account" at the top of any page while logged in to update your company details, logo and photos at any time.
Yes — in My Account there are separate checkboxes to hide your email and/or your phone number from other members.
Use the "Forgot password?" link on the Log In page to reset it by email.
See our full Privacy Policy for details, including your GDPR rights and how long we keep your data.
Trust & Safety
Use our Complaints & Reports form — no account required. Every report is logged and reviewed by our team, whether it's about your own account, a suspected fake listing, or illegal content.
Only for a serious breach of our Terms & Conditions or a legal obligation would this happen immediately. Otherwise, we give at least 30 days' notice with our reasons, and you can always dispute a decision using the Complaints form at no cost.

Still have questions?

Our team is happy to help with anything not covered here.